Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. If you are returning faulty goods, please contact our customer service team who you can reach by clicking HERE.

1. Register Your Return

Start your return by clicking HERE. If you are returning faulty goods please contact our customer service team via the help centre, which you can find by clicking HERE.

2. Post Your Return

Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.

Make sure your items are securely wrapped and your parcel contains all the information requested.

Remember to ask for a receipt as proof of sending.

3. We'll Do The Rest

Once we have processed your return you will receive notification via email.

All successful returns will be credited to the original method used for payment.

Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.


UK customers:

Please note for UK orders there is a returns charge of £2.99 per order, the cost of your return will need to be pre-paid when you are registering your return through the return’s portal.

International customers:

For all orders outside of the UK, the price of your return will vary on your location. More information will be displayed when you log your order through the returns self-serve portal.

Returns Policy & FAQs